RoadAirFly (“we”, “us”, “our”) operates a self drive car rental service in Chandigarh and the surrounding region. This policy explains what personal information we collect when you use roadairfly.com or rent a vehicle from us, why we collect it, who we share it with, and the choices available to you. By using our website or renting a vehicle, you agree to the practices described here.
1. Information We Collect
We collect information you give us directly, and a limited amount automatically when you browse the website.
- Contact details — your name, mobile number and email address, provided when you enquire or book.
- Booking details — pick-up and return dates, delivery location, chosen vehicle and duration.
- Identity and eligibility documents — a valid driving licence, and government photo identification where required to verify eligibility and complete the rental agreement. These are collected at handover, not through the website.
- Payment information — we record the amount, date and payment reference. Card and UPI details are handled by our payment provider and are not stored on our systems.
- Website usage — pages visited, approximate location derived from IP address, device and browser type, and referring website.
- Communications — messages you send us by WhatsApp, email, phone or the enquiry form, retained so we can service your request.
2. How We Use Your Information
- To respond to enquiries and confirm, modify or cancel a booking.
- To verify that a driver is eligible to rent under our Terms and applicable law.
- To arrange delivery and collection of a vehicle at your chosen location.
- To process payments, security deposits and refunds.
- To contact you about an active rental, including vehicle condition, returns, traffic notices or damage.
- To meet legal obligations, including responding to lawful requests from police or transport authorities.
- To improve the website and understand which pages and vehicles are of most interest.
3. Legal Basis and Consent
We process your information to perform the rental contract you enter into with us, to comply with legal obligations that apply to vehicle rental in India, and where you have given consent — for example, when you submit an enquiry form or opt in to receive offers.
You may withdraw consent for marketing at any time without affecting an active booking.
4. Sharing Your Information
We do not sell your personal information. We share it only where necessary:
- With payment providers, to process transactions and refunds.
- With insurance providers and workshops, where a claim, damage or accident requires it.
- With law enforcement, transport authorities or courts, where required by law — including in connection with traffic violations, challans or investigations.
- With service providers who host our website or help us operate the business, under obligations of confidentiality.
5. Cookies and Analytics
Our website uses cookies and similar technologies to keep the site working correctly and to understand how visitors use it. Analytics tools may set cookies that record pages viewed and time spent, in aggregated form.
You can block or delete cookies in your browser settings. Some parts of the site may not function correctly if you do.
6. Data Retention
We keep booking records, rental agreements and identity documents for as long as needed to service the rental and to meet legal, tax and insurance obligations, after which they are securely deleted or anonymised.
Enquiries that do not become bookings are retained only for as long as needed to follow up.
7. Security
We apply reasonable technical and organisational measures to protect your information against unauthorised access, alteration or disclosure. Our website is served over HTTPS.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
To exercise any of these, contact us using the details below. We may need to verify your identity before acting on a request.
- Request a copy of the personal information we hold about you.
- Ask us to correct information that is inaccurate or incomplete.
- Ask us to delete information we no longer need to retain.
- Withdraw consent for marketing communications.
- Raise a complaint about how your information has been handled.
9. Children
Our services are not directed at children. You must meet the minimum age and licence requirements in our Terms and Conditions to rent a vehicle.
10. Changes to This Policy
We may update this policy from time to time. The revised version will be posted on this page with a new "last updated" date. Material changes affecting an active booking will be communicated to you directly.
Questions about this policy?
Get in touch and we will respond as quickly as we can.