Plans change, and we would rather you told us early than not at all. This page explains how to cancel a booking, what refund you can expect depending on when you cancel, and how your security deposit is returned.
1. How to Cancel
Cancel by calling or messaging us on +91 73530 00028, or by emailing info@roadairfly.com. Quote your booking reference, name and rental dates.
A cancellation takes effect from the time we receive it. We will confirm in writing — please keep that confirmation until any refund has reached you.
2. Cancellation Charges
Charges are based on how far before the scheduled pick-up time the cancellation reaches us.
- More than 48 hours before pick-up — full refund of any advance paid, no cancellation charge.
- Between 24 and 48 hours before pick-up — refund of the advance less a cancellation charge equal to one day of rental.
- Less than 24 hours before pick-up — the advance paid is retained; no refund is due.
- No-show, meaning you do not arrive and do not contact us within two hours of the scheduled pick-up time — the advance paid is retained and the booking is released.
3. Early Return
If you return a vehicle before the agreed end of the rental, the booked rental period remains chargeable in full. We do not refund unused days on a confirmed booking.
Where a return is early because of a fault with the vehicle that we cannot remedy, see "When We Cancel" below.
4. Modifying a Booking
Changes to dates, vehicle category or delivery location are subject to availability and to any difference in price. Where a change is requested more than 24 hours before pick-up we will do our best to accommodate it without charge.
A change requested inside 24 hours may be treated as a cancellation and a new booking.
5. When We Cancel
If we are unable to provide the vehicle category you booked, we will first offer a vehicle of the same or higher category at no extra cost.
If no suitable vehicle is available, or if you decline the alternative, you receive a full refund of everything paid, including any delivery charge. This is our full liability in that situation — we do not reimburse the cost of alternative transport or other consequential loss.
6. Security Deposit Refund
The security deposit is separate from the rental charge and is refunded after the vehicle is returned and inspected.
Where there are no deductions, the deposit is released within 7 working days of return. Where a traffic challan may still be pending against the rental period, a part of the deposit may be held for up to 30 days and released once the position is clear.
- Damage to the vehicle, including the applicable insurance excess.
- Shortfall in fuel, charged at the prevailing pump rate plus a refuelling fee.
- Kilometres driven beyond the included allowance.
- Late return charges.
- Traffic violations, challans, tolls and parking penalties incurred during the rental.
- Cleaning, where the vehicle is returned in an unreasonable condition.
- Loss of keys, documents or accessories.
7. Refund Method and Timing
Refunds are made to the original payment method. Bank or card processing may add a few working days beyond our release date, and that part is outside our control.
Where a booking was paid in cash, refunds are made by bank transfer to an account in the name of the person who made the booking.
8. Circumstances Beyond Control
Where a rental cannot proceed because of events beyond reasonable control — including severe weather, flooding, road closures, civil disturbance, strikes or government restrictions — we will offer to reschedule the booking, or issue a full refund of amounts paid.
We are not liable for consequential loss in these circumstances.
9. Disputes
If you disagree with a deduction from your deposit or the amount of a refund, contact us within 15 days of the rental ending. We will share the supporting evidence — the condition report, photographs, fuel readings, odometer readings or the challan — and work with you to resolve it.
Questions about this policy?
Get in touch and we will respond as quickly as we can.